Guest Services Assistant - Telecommunications - Jumeirah Messilah Beach

Job Description

An opportunity has arisen for a Guest Service Assistant to join Telecommunication at Jumeirah Messilah Beach . The main duties and responsibilities of this role:

• Answer all calls promptly and professionally according to departmental standards, maintaining a professional tone of voice and using standardized English and phrases. Assist with requests or direct them to the appropriate department or room number.
• Handle all incoming and outgoing faxes, messages for in-house and expected guests, and follow up on all relevant duties and requests. Ensure all requests are handled in a timely manner and follow up to ensure guest satisfaction.
• Efficiently manage all emergencies and ensure requests are addressed promptly, escalating guest satisfaction issues to senior colleagues immediately.
• Attend and participate in daily briefings, read and understand daily updates, and manage guest requests and reports through Service One and HotSOS. Ensure smooth shift handovers and maintain accurate records of all activities.
• Accurately record, check, and hand over wake‑up calls, ensuring all calls are made on time and recorded clearly.

About you

• Education & Experience: High school diploma required; associate’s degree or college coursework preferred. Prior experience in administrative, front office, or guest-facing roles is essential.
• Communication & Interpersonal Skills: Excellent verbal and written communication, strong interpersonal skills, and a professional demeanor when interacting with guests, vendors and team members.
• Organization & Time Management: Highly organized with strong attention to detail, able to prioritize tasks and manage time effectively in a fast‑paced environment.
• Confidentiality & Problem‑Solving: Capable of handling sensitive information with discretion, demonstrating sound judgment, multitasking ability, and a proactive approach to solving day‑to‑day challenges.

Benefits

We offer an attractive tax‑free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, live‑out and transportation allowances, life insurance, an Incentive Management Scheme, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.