Director of Spa

Job Description - Director of Spa (HOT0BCE7)

Job Description

Job Number:

Work Locations

Waldorf Astoria Kuwait Al Rai - Al Farwaniya - Kuwait Farwaniya 92000

A Director of Spa is responsible for overseeing spa operations and team to deliver an excellent Guest and Member experience while managing revenue targets.

What will I be doing?

As a Director of Spa, you will oversee spa operations and team to ensure excellent Guest and Member experiences. You will also be responsible for achieving revenue targets and managing customer feedback. Specific tasks include:

• Manage overall operations of the spa
• Ensure treatments comply with legislation and standards
• Ensure proficient client experience including bookings and payments
• Manage spa team members and therapists for high motivation and service quality
• Drive team to meet and exceed revenue targets with creative programs
• Maintain financial targets and budget
• Manage customer feedback for continuous improvement
• Maintain brand standards daily
• Liaise with other hotel departments
• Provide friendly, personalized service
• Respond to audits for improvement
• Ensure security of cash, stock, and equipment
• Comply with health, safety, and COSHH regulations

What are we looking for?

A Director of Spa should demonstrate:

• Management experience in the spa industry
• Ability to meet financial targets
• Ability to work under pressure
• Willingness to develop team members and self
• Flexibility for different work situations
• Ability to work independently or in teams

Knowledge of the local market is advantageous.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering luxurious hotels, resorts, and accommodations worldwide. We are dedicated to providing exceptional guest experiences, guided by our vision to "fill the earth with the light and warmth of hospitality." Our team members are at the heart of our success!