The Client Advisor represents the Company with clients in our Boutique/Stores. He/She is a professional in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store.

Job responsibilities

Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
Receives and displays the products according to the established procedures
Constantly maintains a tidy working place according to the Company guidelines
Is responsible for the sales process following the Company standards (“Loro Piana Selling Ceremony”)
Provides and maintains a high level of customer service
Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
Takes part in the store and department meeting

Client Management and CRM

Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
Manages claims with the supervisor support
Turns every touch point with customers into a positive situations, always promoting Brand image
Communicates to the Management the collected information regarding clients
Executes the follow up of clients’ requests

Product

Participates to all the product presentations (of all the product categories) done in the store
Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store

Visual

Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance

Stock

Is always updated on the store stock in order to optimize sales
Participates to end of the year, sector and rotation inventory for each product category

Thefts and losses

Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving

Swiftly points out to his supervisor if something is missing

Profile

Relevant work experience as Client Advisor in a luxury boutique
Aligned with the Brand identity and detail oriented
Passion and high motivation for Loro Piana products and Brand
Excellent interpersonal, teamworking and problem solving skills
Good stress management, flexibility and adaptability
Fluent English, both spoken and written; other languages are a plus

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra‑fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time‑honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready‑to‑wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.

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