As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

This role will be managing and improving the logistics performance of all cities across the country, taking ownership of various service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps.

What’s On Your Plate?

Report and monitor KPIs and performance SLAs
Identify and solve logistics performance related problems by analyzing and deriving insights from large, complex sets of data
Responsible for country compliance with OD processes and tools (e.g staffing, forecasting, etc.)
Provide all data needed for performance improvement on country level and acting as a consultant for the Head of Logistics
Lead supervisors/trainers related to logistics performance KPIs
Work alongside country sales & marketing teams on actions and activities to drive performance forward for own delivery
Optimize country infrastructure, event thresholds & give input in DBDF to improve overall performance
Provide weekly updates to country management on projects & performance progress

What Did We Order?

Bachelor's Degree, MBA is a plus
5-8 years of experience in food/grocery tech industry is highly preferred
Extensive experience in SQL, Data Analytics tools like tableau, looker, etc
Strong communication skills, both written and verbal
Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
Ability to analyze data and derive insights from comprehensive data reports
Ability to deal with ambiguity, work under pressure, handle stress,
An individual contributor who can work in a fast-paced environment with a make it happen attitude

Manager Logistics Performance